01
Start with contact
Reach out before returning an item so we can review your request and provide guidance.
Returns & Exchanges
Nestelle
Returns & Exchanges
Customer Care
Thoughtful support when a piece needs a second look.
We want every Nestelle piece to feel right in your home. If something arrives incorrect, damaged, or not as expected, this page explains how to start a return or exchange review and how to prepare your item for the smoothest possible resolution.
01
Please contact Nestelle before sending any item back. Our team will review your order details and guide the next step.
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Keep items protected
Items should remain clean, unused, and safely packaged while your request is reviewed.
03
Share order details
Include your order information, item name, and photos when they help explain the issue.
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Review before resolution
Return, exchange, or other support options are reviewed according to the item and request.
Eligibility
What helps a request move smoothly.
A return or exchange review is most efficient when the item is in appropriate condition and the request includes complete order information. Please do not send products back without first contacting Nestelle.
A
Item condition matters
Products should be clean, unused, and free from installation marks, stains, damage, fragrance, or signs of extended use. Original packaging is helpful when available, especially for furniture, lighting, rugs, and fragile decor.
B
Order information is required
Please include your order number, contact information, product name, delivery date, and a short explanation of the concern. For visible issues, photos of the item and packaging help us review the situation more clearly.
C
Some items need special review
Large furniture, assembled pieces, lighting, rugs, wall decor, and items with signs of use may require additional review before a return or exchange path can be confirmed.
How It Works
A clear path from request to resolution.
We keep the process simple and grounded: contact, review, prepare, resolve. This helps protect your order and gives our team the context needed to support you properly.
01
Contact Nestelle
Reach out through the contact page with your order information, item name, and reason for the return or exchange request.
02
Wait for review
Our team will review your request and may ask for photos, packaging details, measurements, or additional information about the item condition.
03
Prepare the item
Keep the item protected and do not discard packaging until your request has been reviewed. This is especially important for furniture, lighting, mirrors, and decor.
04
Follow the next step
If your request is approved, Nestelle will provide the appropriate next step for return, exchange, or support based on your order and item condition.
Preparation Notes
Protect the piece while your request is reviewed.
Home pieces often include delicate finishes, upholstery, glass, wood, woven textures, or larger frames. Keeping the item protected helps preserve its condition during review.
Packaging
Keep protective materials
Save packaging, inserts, hardware bags, tags, and protective wraps until your return or exchange request is complete.
Condition
Avoid assembly or extended use
For furniture and lighting, avoid installation, wall mounting, or extended use if you believe you may need a return or exchange review.
Evidence
Photograph visible concerns
For damaged, incorrect, or incomplete items, clear photos of the product, packaging, and label can help us understand the issue.
Exchange Guidance
When another piece may fit the room better.
If your item is eligible for exchange review, we will help you understand the next step based on product availability, condition, and order details.
Choosing again should feel thoughtful, not rushed.
Exchanges may be possible when the requested item meets review conditions and the preferred replacement is available. If you are choosing a different sofa, chair, table, bed frame, rug, lighting piece, or decor item, contact us first so we can review the best path.
Helpful Answers
Before you start a request.
These answers are designed to help you prepare a clear request for furniture, home decor, lighting, rugs, storage furniture, and related home living products.
Do I need to contact Nestelle before returning an item?
Yes. Please contact Nestelle before sending anything back. Unauthorized returns may be difficult to identify or review, especially for larger furniture and home goods.
What information should I include in my request?
Include your order number, full name, contact information, product name, delivery date, reason for the request, and photos if the item arrived damaged, incorrect, or incomplete.
Can assembled furniture be returned?
Assembled, installed, used, altered, or damaged items may require additional review and may not qualify for a standard return path. Contact us with details before taking further action.
What should I do if an item arrives damaged?
Please keep the packaging, photograph the item and packaging, and contact Nestelle promptly with your order details so we can review the concern.
How do exchanges work?
Exchange options are reviewed based on item condition, order details, and product availability. Contact us first so we can guide you through the appropriate next step.
Need Support?
Let us help you review the next step.
If your furniture or home item needs attention, contact Nestelle with your order details. We will review the request and help you understand the return, exchange, or support path available for your situation.